Returns Policy
Returns Policy
Little Pebbles will endeavour to supply only the highest quality products and believe you will be delighted with your choices. If there is any problem with your purchase there are procedures to follow in returning your item(s).
If you wish to return an item we advise you first to phone us on 01237 451472 or e-mail returns@littlepebbles.com - whereby we will discuss the reason for return. If at all possible, please email a photo of the damaged goods as it may be possible to send a replacement part instead of returning goods. If your product(s) is faulty on receipt you must let us know within 48hrs.then please package the goods ready for return and we will arrange a collection by courier within 48 hours. (UK only) We will endeavour to send out a repaired or replacement product within 7-10 days or give you a full refund. If your item is out of the guarantee period or has been damaged due to mishandling then a price will be obtained for repair.
IF YOU CHANGE YOUR MIND...
Within 7 days
- Most things we sell are covered by our 7-day money-back guarantee. Just return them to us in their original packaging, in a unused, saleable condition, within 7 days from date of receipt. Packs will only be accepted back if they are complete. This does not affect your statutory rights. Charges are applicable and are shown below.
- Made to order items and personalised items can only be returned if found to be faulty. Beds, mattresses cannot be returned if unwrapped unless faulty.
Collection Charges
You can choose to either organise your own return, at your own cost, or request a collection. Our courier collects Mon-Fri between 10:00 - 18:00. At least 24 hours notice is required to organise the collection. To take advantage of our collection service, charges are as follows: £15 per box
Certain exceptions may apply with the larger furniture items collected from the following postcodes:
Postcodes BT, IM, IV, HS, KA27-28, KW, PA20-78, PH30-44, PH49-50,TR21-25, ZE
You will be informed of the returns charge applicable to you when requesting the collection.
A non-refundable collection charge of £40 will be applied to selected larger items due to surcharges imposed by the courier.
IF THERE'S A FAULT WITH THE PRODUCT...
Within 28 days
- If you wish to return your item(s) within 28 days from the date of receipt, we'll give you a replacement or a refund, following verification at the service centre. No collection fee is charged.
- If your item is lightweight you may be asked to return the item by post. If this is the case, you will be refunded the postage for second class return.
- This does not affect your statutory rights.
Between 28 days - 6 months
- If you've had the product for up to 6 months following the date of receipt, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund. No collection fee is charged.
- If your item is lightweight you may be asked to return the item by post. If this is the case, you will be refunded the postage for second class return.
- This does not affect your statutory rights.
6 months +
- If you've had the product for more than 6 months following the date of receipt, we can obtain a quote from the manufacturer for repair.
Returns Address:
Little Pebbles
Roscarna House
Parkham
Bideford
Devon
EX39 5PL
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